Stacia Falls ACPM, POPM, SSM, CSM
Client-Focused, Strategic Leader
Sumary
About Stacia Falls
Experienced in aligning business strategies with organizational objectives to drive operational excellence and efficiency. Proven track record of leading business transformation initiatives and implementing change management frameworks that deliver maximum impact with minimal resource investment. As a forward-thinking leader, I specialize in streamlining processes to meet strategic business goals. Highly dedicated and skilled in communication, stakeholder engagement, and collaboration across diverse teams, including offshore operations, with a focus on innovation and agility.
I attribute my success to this: I never gave or took any excuse. —Florence Nightingale
Projects
ShoreTel VoIP
Distribution Management
IT Infrastructure
I led the successful initiative to transition ASI from traditional landlines to a VoIP system, addressing the challenges of a previously unsuccessful attempt, which made this project highly visible within the organization. I conducted a thorough analysis of the requirements from all departments, ensuring comprehensive documentation of their needs. Additionally, I organized company-wide training sessions to facilitate a smooth adoption process. The rollout of the ShoreTel phone system was executed seamlessly, with no disruption to service across user groups and call centers. The project was delivered on time and under budget. After completion, I provided ongoing support to leadership, delivering customized reports tailored to their specific requirements.
IT Infrastructure
Distribution Management
IT Infrastructure
Following the acquisition of ASI’s majority shares by Progressive, AmCap needed to transition away from ASI's technology infrastructure and relocate. I played a key role in identifying the "must-haves" and "nice-to-haves" to ensure the concerns of the C-suite were thoroughly addressed, with a priority on enabling seamless remote work in the event of a hurricane. To support this, I identified and implemented RingCentral, a user-friendly, app-based voice solution. I collaborated closely with our architecture engineers to ensure a smooth transition from office-based to remote work environments. This proactive approach enabled AmCap to successfully navigate COVID-19 mandates, and our efforts were subsequently featured in a RingCentral case study.
Distribution Management
Distribution Management
Distribution Management
I led the development of the Distribution Management System, designed to facilitate the appointment of agents and agencies in compliance with state regulations. In collaboration with key stakeholders, I conducted a thorough analysis of their workflows and pain points to ensure the system addressed their specific needs. I researched and evaluated multiple distribution platforms, including attending product demos, to identify the best solution for our users. After selecting Majesco's Distribution System, I worked closely with their engineering and integration teams to ensure full functionality before transitioning the system to end users.
Company Move
Contract Negotiations
Distribution Management
Throughout my career, I have successfully led multiple company relocations and new office buildouts. In these projects, I collaborated with a variety of vendors, ensuring all parties remained on track to meet their target deadlines. Through diligent oversight and persistent follow-up, I consistently ensured the completion of these projects within the originally projected timelines.
Contract Negotiations
Contract Negotiations
Contract Negotiations
Throughout my career, I have successfully led multiple company relocations and new office buildouts. In these projects, I collaborated with a variety of vendors, ensuring all parties remained on track to meet their target deadlines. Through diligent oversight and persistent follow-up, I consistently ensured the completion of these projects within the originally projected timelines.
Fax2Mail
Contract Negotiations
Contract Negotiations
Shortly after joining Raymond James Financial, I assumed leadership of the Fax2Mail initiative, which aimed to transition existing fax lines to a web-based faxing system. This project enabled users to access faxing capabilities remotely, while also delivering significant cost savings of $5,000 per month for the company. I developed and conducted comprehensive training sessions for all users and provided ongoing support to resolve any issues that arose during the implementation process.
NetSuite & OpenAir
NetSuite & OpenAir
NetSuite & OpenAir
Business Analyst and Project Manager during the rollouts of NetSuite and OpenAir. I conducted interviews with key stakeholders and closely observed daily processes to gain a comprehensive understanding of their needs. I documented workflows and developed detailed user stories to guide the implementation. Additionally, I oversaw the integration of our proprietary software, ensuring that data was accurately mapped to the appropriate fields within the new systems. I collaborated closely with the engineering team to ensure that all customer requirements were fully addressed before the system rollout.
Recognition
AmCap Mindfulness Award
Highlighted in RingCentral Article
Highlighted in RingCentral Article
In 2020, I was honored to receive the prestigious AmCap Award for Mindfulness. This recognition highlights employees who excel in prioritizing tasks, maintaining focus, performing tasks with excellence, staying calm under pressure, and demonstrating creativity, empathy, and the ability to consider different perspectives. During the implem
In 2020, I was honored to receive the prestigious AmCap Award for Mindfulness. This recognition highlights employees who excel in prioritizing tasks, maintaining focus, performing tasks with excellence, staying calm under pressure, and demonstrating creativity, empathy, and the ability to consider different perspectives. During the implementation of the Distribution Management System, I also managed IT help desk responsibilities, providing assistance to employees as needed. To minimize downtime, I proactively stocked spare laptops at home, ensuring I could quickly set up new hires or replace faulty equipment. I regularly met with staff to deliver new hardware, doing whatever was necessary to ensure the team could remain productive with minimal disruption.
Highlighted in RingCentral Article
Highlighted in RingCentral Article
Highlighted in RingCentral Article
As Business Transformation Analyst of AmCap Insurance, I was relieved to have a disaster-proof cloud phone system and IT infrastructure in place even before the COVID-19 pandemic happened. RingCentral, it is now possible for them to vacate their office building without losing access to customers.
Certifications
Generative AI Overview for Project Managers
Agile Certified Product Manager Product Owner (ACPM)
Agile Certified Product Manager Product Owner (ACPM)
Project Management Institute, 2024
Agile Certified Product Manager Product Owner (ACPM)
Agile Certified Product Manager Product Owner (ACPM)
Agile Certified Product Manager Product Owner (ACPM)
Association of International Product Marketing & Management, 2024
Certified Lean Specialist & Certified Lean Expert
Agile Certified Product Manager Product Owner (ACPM)
Certified Lean Specialist & Certified Lean Expert
Advanced Innovation Group Pro Excellence (AIGPE™), 2024
Certified Agile Leadership – Essentials (CAL-E)
Certified Agile Leadership – Essentials (CAL-E)
Certified Lean Specialist & Certified Lean Expert
Scrum Alliance, 2024
Data Analytics Certified
Certified Agile Leadership – Essentials (CAL-E)
Certified SAFe 6 Agilist (SA)
Six Sigma Global Institute, 2024
Certified SAFe 6 Agilist (SA)
Certified Agile Leadership – Essentials (CAL-E)
Certified SAFe 6 Agilist (SA)
Scaled Agile, Inc., 2024
Product Owner/Product Manager (POPM)
Product Owner/Product Manager (POPM)
Product Owner/Product Manager (POPM)
Scaled Agile, Inc., 2024
Certified SAFe 6 Scrum Master (SSM)
Product Owner/Product Manager (POPM)
Product Owner/Product Manager (POPM)
Scaled Agile, Inc., 2024
Certified Scrum Master (CSM)
Product Owner/Product Manager (POPM)
Certified Scrum Master (CSM)
Scrum Alliance, 2022
Agile Leader Certification
Agile Leader Certification
Certified Scrum Master (CSM)
Six Sigma Global Institute, 2021
Lean IT Foundation
Agile Leader Certification
Lean IT Foundation
Lean IT Association, 2021
licenses
20-44 Personal Lines Agent
2024
2-20 General Lines Agent
2024
FEMA New Flood Insurance 2015
2024
Areas of Expertise
Project Lifecycle Management
Business Process Improvement
Strategic Planning & Execution
Cross-Functional Team Leadership
Agile & Scrum Methodologies
Risk Assessment & Mitigation
Data Analysis & Reporting
Stakeholder Management
Requirements Gathering & Documentation
Process Optimization
Budget Management & Cost Control
Technical Specifications Development
Strive not to be a success, but rather to be of value. - Albert Einstein
Contact Stacia Falls
(727)656-5665 | stacia.falls@gmail.com | <<linkedin.com/in/stacia-falls/<<
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